Frequently Asked Questions
Where do you get your wood from?
We source all lumber logs salvaged from tree removal companies. Everything is dried in our state of the art vacuum kiln, which dries the wood inside out — reducing the possibility of future cracking or warping.
What is the quality of the wood and finish?
We only source the highest grade lumber and slabs we can find. We offer matt and gloss variations in our signature Italian finish. We hand sand everything down to a high grit, and then hand finish as well.
Do you take custom orders?
We absolutely take custom orders — we have access to many different kinds of wood and more than 50 colors to go with your piece. If you have particular dimensions for a desk, table, etc., we can make them to your exact specification
What is the turnaround time for custom orders?
Depending on the size and type of wood you choose, it can take anywhere from 4 to 6 weeks. This is unless you have a custom order, or if a listing has an otherwise specified lead time. We strive to get all products out as quickly as possible, but we want to ensure you receive the high quality product you are purchasing!
How long does it take to ship?
For things we have in stock, we aim for 2-3 weeks — during busy times, it can be a bit longer than that.
Is assembly required?
Some minor assembly will be required — mainly screwing the legs to the table. For larger and heavier items, we recommend two people help with the assembly, but you will only need a screwdriver or drill to complete the task.
Why does the wood have imperfections?
Wood expands and contracts all the time, specifically with hot/cold temperature changes or dry/humid changes as well. Most likely the wood will have knots, cracks, worm holes, and other character elements that we fill in with epoxy or leave as-is on your piece if it won’t affect the structure of the wood. Large cracks will be filled with bow ties as well as epoxy. We can’t guarantee the item will be free from natural defects, as each piece is unique.
Do you work with designers?
We absolutely do, please send us an email through our Contact Us page to learn about our Trade Program.
What do i need to do to care for the table?
Our finishes are made to last a very long time. To clean the table, we recommend using only a wet cloth, and to not use any harsh chemicals on the table. If it’s still dirty, we recommend a soft natural soap to get anything else off the surface. Years into the future, you may need to renew the finish — you won’t need to sand or do anything difficult, our finish company has a solution called Renew that’s available for purchase, and you simply rub that into the table and it’s good as new. We recommend keeping your home at a normal humidity and temperature level, as if it gets too dry it can cause issues with the table.